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นโยบายการยกเลิกคำสั่งซื้อ & นโยบายการคืนสินค้า

Exchange or Return Policy

If you need to return or exchange any items, please send them back to us within 7 days from the date on which you received your order.

Exchange procedures  

Products can be exchanged only if the parcel is damaged in the delivery process, or there are manufacturing defects, or the product is incorrect or has expired.

1.     You can contact our customer services team at Email: sales@gtg.co.th or Tel. 02 002 8007 or via the message function on our website to request a claim form.

 

2.     Please complete the claim form, by indicating your name, order number, channel through which you have purchased and item(s) you would like to return as well as attach a photo of the damaged or defective goods, and send the item(s) back to us by cash on delivery courier service with the corresponding receipt to the following address:

GTG Commerce Co LTD Sukhumvit 36, Sukhumvit Rd Khlong Tan, Khlong Toe 10110 Bangkok Thailand Tax: 0105564062999

Return procedures

1.     You can contact our customer services team at Email: sales@gtg.co.th or Tel. 02 002 8007 or via the message function on our website to request a claim form.

2.     Please complete the claim form, indicating reasons for the return and the item(s) you would like to return, and send the item(s) together with gift (if any) back to us by courier with the corresponding receipt to the following address:

GTG Commerce Co LTD Sukhumvit 36, Sukhumvit Rd Khlong Tan, Khlong Toe 10110 Bangkok Thailand Tax: 0105564062999

             Conditions of the return

We will accept returns of items only if you submit the claim for a return and comply with terms of the above return procedures within 7 days of receipt your order, provided only that the following conditions are met:

1.     The packaging of the product must be intact and in a good, original condition; and

2.     The cap seal must not be broken or removed.

Refund Period

On receipt of your claim form requesting to return a product, we will process your refund within 30 days from the date we received your claim form.

Please note that the timing for receiving your payment may vary depending on methods of payment and bank policy.

Cancellation Policy

You may contact our customer services team at Email: sales@gtg.co.th or Tel. 02 002 8007 or via the message function on our website to request an order cancellation. We reserve the right to deliver the order if the order has already been shipped from the warehouse at the time we receive the cancellation request.